Shoreline Innovation was built with the Human Services market in mind. Bringing together partners with over 50 years of Human Services experience and IT system design and deployment, Shoreline is positioned better than any other vendor to create custom Multi-Channel Contact Centers for the Human Services market.
Our experience allows us to provide advanced solutions. Our designs are aimed at creating high levels of call reduction and automating simple Contact Center tasks creating powerful efficiencies and improving client service.
Shoreline builds AI-based tools that leverage the power of AWS Connect, enabling customers to create a scalable and adaptive Contact Center to meet their evolving needs.